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Mold in Body Butter I recently purchased. What would you do?
Recently I purchased 4 ounces of body butter for $50. I opened it up and it was filled with mold. The brand is a high end spa line, well known and has been around awhile.
I contacted the company and was shocked how they handled the situation. Since they were so complacent about the matter and not cooperative to immediately replace the product, I became concerned.
Companies like this create a bad reputation and can hurt those of us in this industry that are conscientious and do what it takes to prevent mold and bacteria.
Companies like this also hurt themselves. They don't realize how important it is to reassure the customer. I have told numerous people about this experience and the brand of the product. I used to admire their products and philosophy. Not anymore, I will never buy a product from this company again. They lost a good customer. I spent over $350 on other products besides this body butter.
A cosmetic chemist told me I should send it to the FDA. What are your thoughts?
Tags: body, butter, cosmetic, mold, safety
Views: 47
Replies to This Discussion
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Permalink Reply by IBN Member Theresa Matthews on -
Joan,
I agree with the chemist. Make sure you have all of your shipping information which show's the date's. What date you purchased the product, the date you received the package via UPS, FEDEX, etc. all correspondence to them date, time of call/email, person you spoke with, etc. As a small business owner this is really dishearting too see, I work too hard to provide top quality products and to have people out there like this gives small business owner's like us a bad reputation.
I hope everything works out well for you, keep us up-to-date on the out come.
Theresa
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Permalink Reply by Sarah Torrance on -
That is gross! I wonder what ingredient caused that or lack of a perservative? That body butter looks like it has been sitting to long. Wonder if it could be from being in certain temperatures. Now I am curious what caused that. It is sad they weren't very cooperative with you and gave no explanation of why this may have happened, that is bad business. Send it to the FDA. They may have had other complaints about this company. I would check further into that and NEVER buy from them again. Do they list their ingredients on the body butter? Sorry this happened to you. ~Sarah~ www.scentsationalsoapsskincare.com
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Permalink Reply by Katherine Corkill on -
This picture is worth a thousand words and also why I have always felt that a preservative should be used in all instances of personal care products. Are they using a preservative system?
Organic and all natural without preservative or with a natural preservation system just will not hold up in challenge testing of products that sit too long or have been exposed to minute amounts of moisture, contaminants and others will begin the process with rapid growth.
The FDA is a good idea but unless it is a reoccurring issue, they will probably only take the info but won't do anything about it. The FDA typically is looking for clusters and if it is happening in certain regions. An individual case will draw little concern. Your best bet is to file dispute with the credit card company since this would clearly fall under defective product.
What is the brand?
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Permalink Reply by IBN Member Joan Morais on
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Thanks Theresa, Sarah and Katherine for your comments. I don't plan to contact the FDA but I do plan to pursue some other avenues. I don't want to name the brand right now.
The lot numbers were checked and it is a fresh product. One of the reasons it has mold in it is because of the styrofoam seal they used. Strofoam holds moisture and should not be used in any products containing water. I teach this in my classes.
Joan
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Permalink Reply by IBN Member Theresa Matthews on
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Katherine, You are so correct most people think "natural preservaive" means that the product will not go bad. Natural preservative's such as GSE and ROE is enough but they aren't. GSE/ROE will not keep bacteria from growing. Good lick Joan I hope everything works out.
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Permalink Reply by Betty Elliott on -
We hear lots of "buzz" about natural body products. Some take the position that if they don't add water to a scrub or butter and so on, then a preservative isn't necessary. All it takes is a wet finger in the jar or steam from the shower to introduce water and potentially mold will grow.
Thank you Joan. Everyone needs a reminder to add preservatives.
Keep us informed.
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Permalink Reply by Lorna Willey on -
yes send it to the FDA. But I would like to know if there were proper preservative in this product to prevent this in the first place. Yikkes!! You have to have a bacterial preventive in your product if not don't use it.
I don't understand how they can be so uncaring about there product, I would be horrified!!!!
L. Willey
Mollymaesoaps
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Permalink Reply by Cindy Jones on -
Joan, Wow, what is sad is their complacent attitude. What happened to customer service and satisfaction. Making a mistake is understandable but to not do whatever it takes to make you happy is sad, especially for a customer who spends as much as you did. Customer service is important in our business. I doubt the FDA could do anything about the moldy product.
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Permalink Reply by Michele Carroll on
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The attitude of the company would bother me. They should have immediately refunded you. $50 is a lot for a body butter.
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Permalink Reply by Lenore Madden on
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I am sorry to hear that you were treated so poorly. $50 is a high price for 4 oz of body butter. For that price I would expect exceptional customer service. I personally would not contact the FDA unless I suffered personal injury. Initially, though I would be pretty mad and the thought would cross my mind too ; ).
All cosmetics should contain preservatives that are approved by the FDA. And even with proper preservatives, even the best of us could make a mistake. And if that happens, customer service should exceed our expectations.
Bramble Berry
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